Join our Team – Executive and Management

The Family Center Director will lead and empower an innovative organization of excellence dedicated to transforming lives and helping families overcome poverty.

Examples of Duties: (not in order of priority): Any one position may not include all the duties listed; nor do the listed examples include all that may be found in positions of this class.

• Participate and initiate strategic planning, business and operational meetings that clearly communicate operational goals and help ensure such goals are met or exceeded.
• Develops and ensures that services address the current crisis and cause of homelessness so that families are equipped with skills and resources to support housing stability.
• Run a highly efficient, safe and clean emergency shelter.
• Set up systems to accurately, comprehensively and timely collect data and use the results to drive all decision-making.
• Develops and monitors Family Center budget.
• Ensures staff is provided substantive training, including trauma-informed care, motivations interviewing and other approaches to best assist families in crisis.
• Models professionalism and problem-solving behavior for staff, volunteers, families, and the community.
• Oversee the development and implementation of policies and procedures around all aspects of program operations. Direct the creation of tools and procedures for consistent and constant quality improvement throughout the organization.
• Act as a role model in manifesting the YWCA vision and values of eliminating racism and empowering women and their families.
• Ensure that the Family Center is a good neighbor at all times and in all ways. Perform as a critical member of the overall YWCA team.
• Be available for on-call support as needed.
• Provide leadership in communitywide initiatives dedicated to rebuilding lives and ending homelessness. Advocate for the needs of homeless families.
• Ensures compliance with policies and procedures, and requirements of government and private funders.
• Serve as a spokesperson for the YWCA and the Family Center. Represents YWCA Columbus in meetings with partner agencies as part of the community’s integrated family homelessness system, and in community discussions focused on promoting housing stability for families.

Minimum Education/Experience Required:

• Master’s degree in Social Work or Bachelor’s in Social Work and/or equivalent education and experience.
• Minimum five years of management experience.
• Minimum five years providing crisis intervention services.
• Experience in a shelter or residential program.
• Committed to excellence and highly responsive customer service with a proven ability to work independently.
• Knowledge and experience in working with diverse populations.

YWCA Columbus is currently searching for our next Operations Manager. In this role, you will be responsible for Safety & Security, Maintenance & Housekeeping and Food Service of the YWCA Family Center.

Schedule: Monday through Friday, 8:00am to 5:00pm.

*Required to periodically work other hours to connect and supervise 2nd and 3rd shift staff. Additional hours may be required to meet the operational needs of the department and organization as a whole, ability to respond to emergency needs of the program.

What you’ll do as the Operations Manager:

• Within the context of the Family Center Strategic Plan, and as a member of the Management Team, model and educate staff in “Top Quality” customer service, effective crisis intervention and problem-solving techniques for ensuring an effective emergency shelter operation serving families experiencing homelessness.
• Participate in hiring, onboarding, training and performance management of staff members.
• Oversee scheduling, payroll and other administrative duties for Operations staff.
• Assist with cultivating community partnerships for various shelter projects and needs.
• Facilitate the efficient and effective operation of the shelter on a day-to-day basis by ensure routine maintenance of the Family Center’s facilities, vehicles, grounds and equipment.
• Manage the use and maintenance of systems including HVAC, electrical, plumbing, mechanical, and locks and access systems.
• Responsible for the emergency preparedness plan and implementation for staff and residents, including evacuation of facility, major catastrophic events, business continuity, communications, and emergency equipment and supplies.
• Act as the liaison with the City of Columbus Police and Fire Departments.
• Ensure that all meals are prepared in accordance with nutrition, safety and health standards.
• Ensure effective collaboration with Volunteer Activities Coordinator to effectively help meet the needs of the kitchen as well as the needs of volunteers.
• Maintain facility compliance with all federal, state, and local laws and regulations related to facility and Food Service Operations.
• Facilitate and maintain relationships between key vendors and internal resources, including stakeholders and executive leadership.
• Assist the Director of Family Center in budget planning by analyzing past expenditures and expected needs, works to ensure the most cost effective alternatives are identified when planning for expenditures such as staffing and purchasing supplies.
• Assist the Director in seeking grant funds for department purposes and works with the Engagement & Development and Finance Departments staff to account for grant fund uses and tracking.
• Perform other duties as assigned.

What we’re looking for in the Operations Manager:

• Associates degree in business administration, facility management and/or a combination of experience and education.
• Five years proven experience in facility operations or property management and a minimum of three years supervisory experience required.
• Knowledge of HVAC system operations; maintenance equipment operations; janitorial supplies and chemicals; emergency procedures, MSDS information and compliance, and hazardous material handling; equipment and service procurement.
• Knowledge of kitchen equipment, licensing and food service operations.
• Skill required to plan, organize, and coordinate maintenance activities; communicate effectively orally and in writing; act as a liaison to contractors, suppliers and the public; work effectively and efficiently with staff, volunteers, residents and the public.