Job post summary

Date posted: March 13, 2026

Pay: $21.50 per hour

Job description:

General Statement of Duties: Responsible for welcoming and engaging families, guests and volunteers as they enter the program, overseeing daily activities, and providing information and referral services to Family Center families. Providing families with needed materials.

This position is considered “essential” personnel in times of hardship, such as extreme weather conditions and /or other emergencies.

Worker Category: Full/Non-Exempt

Location/Travel: On-Site

Schedule: Saturday - Wednesday, 2pm- 10pm

Job Responsibilities

· Engage and orient clients as they enter the program

· Create an atmosphere of safety, cleanliness, and support within the YWCA Family Center

· Provide guidance, support and general supervision of families in the Family Center

· Maintain clear and precise documentation; Document pertinent activity in daily shift log; Document pertinent family activity for Case Managers as appropriate; complete all forms in a thorough manner; Document unusual incidents on the appropriate form

· Assist volunteers and visitors through friendly and helpful engagement and by directing interactions as needed.

· Model professionalism and problem-solving behavior for clients, staff, and community.

· Attend and participate in staff meetings as scheduled and/or necessary.

· Identify opportunities for professional development and attend trainings and seminars as requested by supervisor.

Performance Expectations

· Attend all scheduled shifts, arriving at the scheduled time, unless other arrangements are made

· Develop and maintain positive collegial relationships with Family Support staff, as well as staff from other departments

· Practice active listening and de-escalations skills consistently

· Maintain ethical standards as outlined in the Ethics Code consistently

Qualifications

· High school diploma or GED required. Associate’s Degree in Human Services or equivalent experience strongly preferred. Experience managing staff. Minimum of 3 years of experience working within a social services setting. Experience working with vulnerable or at-risk populations preferred.

· Ability to multi-task in a fast-paced environment; Observation and confrontation skills to recognize and interrupt inappropriate behavior among residents and/or staff; Commitment to and aptitude for working in a team environment.

· Proficient with basic computer activities, email, internet, and Microsoft Word.

· Demonstrated dependability, maturity and initiative, and the ability to handle crisis situations and accomplish tasks assigned with minimal supervision.

· Ability to set and observe appropriate personal limits and boundaries, especially with respect to shelter residents.

· Must have valid Driver’s License and Reliable Transportation

Core Competencies

· Accountability: Accountable for meeting deadlines regarding communication to all departments, establishing priorities to provide excellent customer service, and ensuring that the essential work of the shift is completed properly

· Adaptability: Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives

· Dependability: Maintains good attendance and punctuality record; works independently to accomplish shift tasks

· Conflict Management: Good listener, committed to finding solutions to problems, works well with difficult people

· Job Knowledge: Understands facets of job, aware of duties and responsibilities, and keeps job knowledge current

Required Trainings:

• Employee Health and Safety Learning Program

• Various training as assigned to effectively enhance skills

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to sit; stand; walk; use hands; climb or balance; stoop; talk and hear. The employee may occasionally lift up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Job Type: Full-time

Benefits:

• 401(k)

• Dental insurance

• Employee assistance program

• Health insurance

• Life insurance

• Paid time off

• Parental leave

• Retirement plan

• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Social Services: 3 years (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

Job post summary

Date posted: March 13, 2026

Pay: $21.50 per hour

Job description:

General Statement of Duties: Responsible for welcoming and engaging families, guests and volunteers as they enter the program, overseeing daily activities, and providing information and referral services to Family Center families. Providing families with needed materials.

This position is considered “essential” personnel in times of hardship, such as extreme weather conditions and /or other emergencies.

Worker Category: Full/Non-Exempt

Location/Travel: On-Site

Schedule: Saturday - Wednesday, 2pm- 10pm

Job Responsibilities

· Engage and orient clients as they enter the program

· Create an atmosphere of safety, cleanliness, and support within the YWCA Family Center

· Provide guidance, support and general supervision of families in the Family Center

· Maintain clear and precise documentation; Document pertinent activity in daily shift log; Document pertinent family activity for Case Managers as appropriate; complete all forms in a thorough manner; Document unusual incidents on the appropriate form

· Assist volunteers and visitors through friendly and helpful engagement and by directing interactions as needed.

· Model professionalism and problem-solving behavior for clients, staff, and community.

· Attend and participate in staff meetings as scheduled and/or necessary.

· Identify opportunities for professional development and attend trainings and seminars as requested by supervisor.

Performance Expectations

· Attend all scheduled shifts, arriving at the scheduled time, unless other arrangements are made

· Develop and maintain positive collegial relationships with Family Support staff, as well as staff from other departments

· Practice active listening and de-escalations skills consistently

· Maintain ethical standards as outlined in the Ethics Code consistently

Qualifications

· High school diploma or GED required. Associate’s Degree in Human Services or equivalent experience strongly preferred. Experience managing staff. Minimum of 3 years of experience working within a social services setting. Experience working with vulnerable or at-risk populations preferred.

· Ability to multi-task in a fast-paced environment; Observation and confrontation skills to recognize and interrupt inappropriate behavior among residents and/or staff; Commitment to and aptitude for working in a team environment.

· Proficient with basic computer activities, email, internet, and Microsoft Word.

· Demonstrated dependability, maturity and initiative, and the ability to handle crisis situations and accomplish tasks assigned with minimal supervision.

· Ability to set and observe appropriate personal limits and boundaries, especially with respect to shelter residents.

· Must have valid Driver’s License and Reliable Transportation

Core Competencies

· Accountability: Accountable for meeting deadlines regarding communication to all departments, establishing priorities to provide excellent customer service, and ensuring that the essential work of the shift is completed properly

· Adaptability: Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives

· Dependability: Maintains good attendance and punctuality record; works independently to accomplish shift tasks

· Conflict Management: Good listener, committed to finding solutions to problems, works well with difficult people

· Job Knowledge: Understands facets of job, aware of duties and responsibilities, and keeps job knowledge current

Required Trainings:

• Employee Health and Safety Learning Program

• Various training as assigned to effectively enhance skills

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to sit; stand; walk; use hands; climb or balance; stoop; talk and hear. The employee may occasionally lift up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Job Type: Full-time

Benefits:

• 401(k)

• Dental insurance

• Employee assistance program

• Health insurance

• Life insurance

• Paid time off

• Parental leave

• Retirement plan

• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Social Services: 3 years (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person