Job description:

General Statement of Duties: Responsible for greeting and directing visitors, answering phones, and responding to needs of staff, guests, and residents. Provide hospitality and support to the residents and visitors. Assist staff with emergency procedures.

Supervision Received: Front Desk /Engagement Specialist Coordinator

Supervision Exercised: None

Worker Category: Full -Time/Non-Exempt

Location/Travel: On-Site

Schedule: Sunday – Thursday 11p – 7a

Pay: $21.50 per hour

Job Responsibilities

· Professionally greet and assist residents, visitors, staff, and service providers, and respond to questions about the facility, programs, services, and events.

· Maintain knowledge of life safety systems and monitor elevator and access door safety.

· Complete daily reports, logbook entries, incident reports, and documentation of emergency equipment status.

· Document client interactions and case-related activities accurately within 24 hours.

· Respond to alarms, incidents, accidents, and emergencies, coordinating communication with staff by radio during routine shifts and emergency situations.

· Patrol the Center for Women building and surrounding perimeter, monitor resident floors, and secure the building after business hours.

· Monitor security cameras and remain alert for suspicious activity, promptly documenting and reporting safety or security concerns.

· Receive and route telephone calls and messages for staff and support effective communication throughout the facility.

Performance Expectations

· Maintain a professional and polite demeanor at all times.

· Ensure all reports and documentation are completed accurately and timely.

· Communicate effectively with staff and management about safety and security issues.

· Provide visible presence and engage clients in programming.

· Assist with crisis intervention and maintain confidentiality in all interactions.

Qualifications

• High School graduate or GED. Two (2) years’ customer service experience and working with homelessness, mental health, and/or a combination of education and work experience.

· Effective oral and written communication skills; customer service representation with in-person contact, familiarity with the Fair Housing Laws (preferred); enthusiasm for “housing first” model; ability to work efficiently with the internet, email and Microsoft Office; experience with homeless populations and mental health consumers (preferred).

Core Competencies

· Adaptability: Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

· Communication: Communicates well, delivers presentations, has good listening skills. Communicates effectively with others regarding various tasks, concerns and ideas.

· Conflict Management: Good listener, committed to finding solutions to problems, works well with difficult people.

· Interpersonal Skills: Builds strong relationships, is flexible/adaptable, works well with others, solicits feedback. Applies effective interpersonal and problem-solving skills when responding to those we serve.

· Teamwork: Accountable to team, works to meet established deliverables, appreciates view of team members, respectful.

Required Trainings:

• Employee Health and Safety Learning Program

• Various Departmental Training

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to sit; stand; walk; use hands; climb or balance; stoop; talk and hear. The employee may occasionally lift up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Benefits:

• 401(k)

• Dental insurance

• Employee assistance program

• Health insurance

• Health savings account

• Life insurance

• Paid time off

• Parental leave

• Referral program

• Retirement plan

• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Mental Health: 2 years (Preferred)

• Working with homelessness: 2 years (Preferred)

Work Location: In person